Refund policy

We have a 7-day return/replace policy, which means you have 7 days after receiving your item to notify us of any printing error or damages to the product, before use, to receive a replacement of the product.

To be eligible for a return or replacement, your item is required to be inspected by the team for damages and/or other issues. 

To inspect a printed product for damages, the product must be returned to Northern Printing Group at 4/216 Station St, Thomastown, VIC, 3074.

To start a return/replace, you can contact us at sales@northernprintinggroup.com.au.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@northernprintinggroup.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Refundable
All printed materials are non-refundable, however if an issue arises with a product before use, a replacement can be issued through the refund/replace policy procedures.  

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
All changes to the orders must be made before the order is accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.